Bill Melton

Last week I shared a post about how to build a resume that get you seen by ATS and uses your 7.5 seconds to capture the hiring manager's attention while reading your resume. In this post we will examine strategies to help you win the interview. Because once you’re in the room or on that Zoom call the requirements change. The question becomes: Can you help someone understand why you’re the right leader for their business? This is where a lot of strong hospitality leaders lose momentum, let's...

In hospitality, I’ve seen it over and over strong leaders with real results struggle to get traction, while others with less experience keep getting interviews. The difference isn’t always talent. It’s how the story shows up on paper and then how it comes to life in conversation. This first post is about the resume itself: what it needs to do, what weak resumes miss, and why the right language matters more than most people realize. If you are trying to create more traction in your search,...

Yesterday, I spoke with a candidate who was frustrated, discouraged, and ready for change. On the surface, their frustration was directed at the employer. But as we unpacked the situation, a deeper issue came into focus: the absence of clear boundaries. In hospitality, that is more common than many people realize. High performers are often the first to step in, stay late, cover gaps, and absorb pressure for the sake of the team and the guest experience. Over time, however, what begins as...