Why This Matters
Why the Right Insight Can Transform a Property
After 35 years opening, transitioning, and elevating hotels, I’ve learned one simple truth:
your numbers are lagging indicators — your people are the leading ones.
When engagement slips, it shows up everywhere: guest satisfaction, turnover, productivity, team morale, and ultimately revenue.
-
Guest experience suffers
-
Leaders burn out
-
Turnover climbs
-
Culture fractures
-
Owners lose confidence
-
Revenue and reputation decline
​
The Hospitality Health Snapshot™ helps you see issues early — and fix them fast.
​
WHAT YOU GET (FREE)
What’s Included in Your Complimentary Snapshot
A clear, big‑picture assessment of your hotel’s operational health.
-
Employee Engagement Insights
-
Service Level Evaluation
-
Leadership & Culture Indicators
-
Departmental Alignment Review
-
Hotel-Type Specific Perspective
Your 1‑Page Scorecard Includes:
-
Strengths
-
Risks
-
Red/Amber/Green Ratings
-
3 Quick Wins
-
Strategic Recommendations
HOW IT WORKS
Kickoff Call
15 minutes to understand your goals, challenges, and property type.
Employee & Leader Surveys
Anonymous, hotel‑type‑specific, and easy to complete.
Rapid Review
I analyze patterns across engagement, service culture, and leadership.
Scorecard Delivered
A clean one‑page snapshot with clear insights, not generic consulting fluff.
Debrief Call
30 minutes of actionable guidance you can deploy immediately.