Bill Melton

Yesterday, I spoke with a candidate who was frustrated, discouraged, and ready for change. On the surface, their frustration was directed at the employer. But as we unpacked the situation, a deeper issue came into focus: the absence of clear boundaries. In hospitality, that is more common than many people realize. High performers are often the first to step in, stay late, cover gaps, and absorb pressure for the sake of the team and the guest experience. Over time, however, what begins as...

This spring, I am assisting with coaching an AAU basketball team, primarily supporting practices and providing guidance to the players, who range from 8th to 11th grade. The group has been respectful and engaged throughout the season. While introducing a new drill to the team recently, I was reminded of a similar experience last week, when I presented a new concept to leaders from a local hospitality organization. Although the subject matter differed, both situations required effective...

In fact, the first year of employment—not the hiring decision—is where retention is won or lost. The First Year Is Where Turnover Begins Hospitality continues to lead all major industries in employee turnover. A significant percentage of team members—and leaders—leave within their first year, often within the first six months. This isn’t because we’re hiring the wrong people. It’s because the transition from “new hire” to “confident contributor” is fragile, under-supported, and often...